Short bio: Anne Rozinat is co-founder of Process Mining Company Fluxicon. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others. Anne is a Process mining enthusiast since she came across this topic as a student. Process mining is a new business process management discipline that analyzes existing processes directly based on log data from the supporting IT systems. This analysis is done in a “bottom-up” way: The real processes are reconstructed starting from the data to support fact-based process improvements. Process mining answers questions such as: “How are our processes really executed?”, “Where are the bottlenecks?”, and “When and why do people deviate?”. No additional software needs to be installed to add this capability, because most IT systems already capture the historic information that is needed to perform process mining analysis. At Fluxicon, they have more than 15 years experience with Process Mining. They provide professional Process Mining software and trainings.